Delivery and Returns

IMPORTANT CHRISTMAS UPDATE - Contacting Tangle Teezer 

At Tangle Teezer we love the festive season as much as you do which is why our head office and customer support team will be unavailable on the following days:

• 24th, 25th, 26th, 27th and 31st December

• 1st and 2nd January

This means any enquiries sent on the above dates will be responded to when our office is back open in the relevant timeframe where possible and we’ll be more than happy to assist you.

Thank you for your patience and understanding.

Wishing everyone a Merry Christmas and Happy New Year!

Love, Tangle Teezer

 

Delivery Information

Dear customers, we aim to deliver all UK orders within 5 to 7 working days.

If you have received your tracking number, use the following link to see status updates and/ or if you need to update your delivery instructions: Evri Tracking

We are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible. 

Our delivery partners are working as best they can to deliver within our usual timeframes, however, please be advised that orders can take up to 2 weeks or more in some cases to get delivered due to impacts from strike action on courier services as well as Covid-19 measures and/ or customs delays depending on the country of destination. If you have received your tracking number, use the following link to find out more here.

We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected] or through our website help widget. *Please note, our customer support team are dealing with a high volume of queries at present and as such our response timeframe will unfortunately be longer however we aim to get back to you within 48 hours. We can assure you that all queries will be responded to, so we kindly ask you not to send multiple emails.

Thank you for your patience and understanding.

Love, Tangle Teezer

 

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For Tangle Teezer’s delivery and returns policies, read below.

 

IMPORTANT INFORMATION - CHRISTMAS DELIVERY

We don’t want you to miss the last sleigh so please take a look at our shipping dates to place your orders in time for Christmas:

UK: 16th December

US: 16th December

EU & ROW: 6th December

 

STANDARD DELIVERY

UK DELIVERY

UK orders are sent from our distribution centre in Greater London via Evri on a tracked service. Please allow approximately up to 5 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

UK Standard Delivery £3.50.  

FREE UK STANDARD DELIVERY OVER £20

*Please be aware that due to COVID-19, deliveries may take longer than usual.

 

EUROPE DELIVERY

Following Brexit, transit times as well as customs and additional charges are likely to be impacted. *From the 1st of July 2021 please be aware that all EU orders are liable for VAT, duties and customs levied by the country your order is being shipped to, Tangle Teezer cannot advise you what these costs may be.

All european deliveries are sent from our distribution centre in Greater London, UK using Evri on a tracked or signed service. These services aim to deliver to Europe within 7 to 10 working days (Monday-Friday).

You can track your order using the tracking number given in your dispatch email.

*International delivery is FREE on orders of 3 or more items.

There is a £6.95 delivery charge for smaller orders.

*Please be aware that due to COVID-19, deliveries may take longer than usual.

 

WE SHIP TO THE FOLLOWING INTERNATIONAL COUNTRIES/REGIONS

 

Austria

France (Including Monaco)

Lithuania

Belgium

Germany

Luxemburgo

Bulgaria

Greece

Netherlands

Croatia

Hungary

Portugal

Cyprus

Ireland

Spain

Czech Republic

Italy

Isle of Man

 

SHIPPING TO ITALY

Due to shipping concerns with delays, currently all shipping to Italy has been temporarily suspended. 

We sincerely apologise for any inconvenience this may cause however we hope to resume this soon.

 

DELIVERY TIMES

*Please be aware that due to COVID-19 and custom processes to EU, deliveries may take longer than usual.

 

  Standard Products Customised Products
UK 2-3 Working Days 3-5 Working Days
Europe 5-7 Working Days 7-10 Working Days

 

*Working days are Monday to Friday (excluding weekends). 

 

IMPORTANT CHRISTMAS RETURNS UPDATE

All purchase bought from the 21st of November 2022 have until the 14th of January 2023 to return an item, provided they adhere to the below returns policy.

Happy Gifting!

 

RETURNS

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.

So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:

  • Name
  • Order number
  • Return product code and quantity being returned of each item (you can find this on your invoice)
  • Reason for return

 

To return an order within the UK:

In the UK we offer a FREE postal address for your returns.

Simply write the following on your parcel and take to your nearest Post Office:

FREEPOST TANGLETEEZER
 

All Royal Mail post offices should be able to accept and send the return on your behalf using the address provided, however if you are having trouble getting a proof of purchase, please provide the post office with our post code which is the following:

SW9 9SL

*Please be advised that delivery charges are non-refundable

To return an order if you live outside the UK, please email [email protected]

*We cannot provide a free return label for international returns.

 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).