Delivery & Returns
FREE UK DELIVERY & INTERNATIONAL* DELIVERY FOR A LIMITED TIME ONLY
For Tangle Teezer’s delivery and returns policies, read below!
UK deliveries are sent via the Royal Mail 1st Class service and should arrive approximately 2 working days (Monday-Friday) after you receive your dispatch email from us.
All orders going outside of the UK are sent using a tracked or signed service. These services aim to deliver to Europe within 3-5 working days (Monday-Friday), and worldwide within 5-7 working days (Monday-Friday).
You can track your order using the tracking number given in the dispatch email.
*International delivery is free on orders of 3 or more brushes. There is a £5.95 delivery charge for smaller orders.
NOTE: Due to the increased volumes in online orders over the Black Friday and Christmas gifting period, we are experiencing a delay in delivery. Orders may take an additional 2-5 working days on top of our standard delivery times. We apologise for the inconvenience as we work to get all orders out in a timely manner.
LAST ORDER DATES FOR CHRISTMAS DELIVERY:
To ensure your orders arrive in time for Christmas, UK orders must be placed before the 17th of December, all international orders must be placed before the 12th of December.
WHICH COUNTRIES DO WE SHIP TO?
We ship to the following countries:
|United States of America||Germany|
|Belgium||Bulgaria||Isle of Man|
|Czech Republic||Malaysia||Vatican City|
|Standard Products||Customised Products|
|UK||2-3 Working Days||5-7 Working Days|
|Europe||3-5 Working Days||7-10 Working Days|
|Rest of World||5-7 Working Days||10-12 Working Days|
*Working days is Monday - Friday (exlcuding weekends).
You can exchange or return your Tangle Teezer purchase within 14 days of receiving your order.
The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID, email address and name so we can locate your order and process any applicable refunds. Please post back to us using a standard delivery service.
The return address is:
Tangle Teezer Distribution Centre,
Unit 11 Beddington Trading Estate,
Bath House Road
SURREY CR0 4TT
For more information regarding returns please head to our Terms & Conditions (Clauses 4 & 8).