Delivery and Returns

Delivery Information

If you have received your tracking number, use the following link to see status updates and/ or if you need to update your delivery instructions: Evri Tracking

We are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible. 

We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected] or through our website help widget. *Please note, our customer support team aim to get back to you within 3 working days. We can assure you that all queries will be responded to, so we kindly ask you not to send multiple emails.

Thank you for your patience and understanding.

Love, Tangle Teezer

 

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For Tangle Teezer’s delivery and returns policies, read below.

STANDARD DELIVERY

UK DELIVERY

UK orders are sent from our distribution centre in Greater London via Evri on a tracked service. Please allow approximately up to 5 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

UK Standard Delivery £3.50.  

FREE UK STANDARD DELIVERY OVER £20

 

EUROPE DELIVERY

Following Brexit, transit times as well as customs and additional charges are likely to be impacted. Please be aware that all EU orders are liable for VAT, duties and customs levied by the country your order is being shipped to, Tangle Teezer cannot advise you what these costs may be.

All european deliveries are sent from our distribution centre in Greater London, UK using Evri on a tracked or signed service. These services aim to deliver to Europe within 7 to 10 working days (Monday-Friday).

You can track your order using the tracking number given in your dispatch email.

*International delivery is FREE on orders of 3 or more items.

There is a £6.95 delivery charge for smaller orders.

 

WE SHIP TO THE FOLLOWING INTERNATIONAL COUNTRIES/REGIONS

 

Austria

France (Including Monaco)

Lithuania

Belgium

Germany

Luxemburgo

Bulgaria

Greece

Netherlands

Croatia

Hungary

Portugal

Cyprus

Ireland

Spain

Czech Republic

Italy

Isle of Man

 

DELIVERY TIMES

*Please be aware that due to customs processes to EU, deliveries may take longer than usual.

 

  General  Peak Season
UK 2 - 3 Working Days 5 - 7 Working Days
Europe 7 - 10 Working Days 10 - 14 Working Days

*Working days are Monday to Friday (excluding weekends). 

 

RETURNS

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.

So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:

  • Name
  • Order number
  • Return product code and quantity being returned of each item (you can find this on your invoice)
  • Reason for return

 

To return an order within the UK:

In the UK we offer a FREE postal address for your returns.

Simply write the following on your parcel and take to your nearest Post Office:

FREEPOST TANGLETEEZER
 

All Royal Mail post offices should be able to accept and send the return on your behalf using the address provided, however if you are having trouble getting a proof of purchase, please provide the post office with our post code which is the following:

SW9 9SL

*Please be advised that delivery charges are non-refundable

To return an order if you live outside the UK, please email [email protected]

*We cannot provide a free return label for international returns.

 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).