Delivery and Returns
Delivery Information
If you have received your tracking number, use the following link to see status updates and/ or if you need to update your delivery instructions: Evri Tracking
We are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible.
We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected] or through our website help widget. *Please note, our customer support team aim to get back to you within 3 working days. We can assure you that all queries will be responded to, so we kindly ask you not to send multiple emails.
Thank you for your patience and understanding.
Love, Tangle Teezer
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For Tangle Teezer’s delivery and returns policies, read below.
STANDARD DELIVERY
UK DELIVERY
UK orders are sent from our distribution centre in Greater London via Evri on a tracked service. Please allow approximately up to 5 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.
UK Standard Delivery £3.50.
FREE UK STANDARD DELIVERY OVER £20
EUROPE & INTERNATIONAL DELIVERY
As of the 25th of May 2023 we said goodbye to our European website and we no longer ship internationally outside of the UK & US. But we’re all about the positives. Our amazing partners are still carrying our products so you can get your Tangle Teezer fix over there. Please see our list of partners for the EU & ROW:
If you can’t see your location, ping us an email [email protected] and we’ll be happy to help you find a Tangle Teezer stockist. Thanks for understanding!
RETURNS
The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.
So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:
- Name
- Order number
- Return product code and quantity being returned of each item (you can find this on your invoice)
- Reason for return
To return an order within the UK:
In the UK we offer a FREE postal address for your returns.
Simply write the following on your parcel and take to your nearest Post Office:
FREEPOST TANGLETEEZER
All Royal Mail post offices should be able to accept and send the return on your behalf using the address provided, however if you are having trouble getting a proof of purchase, please provide the post office with our post code which is the following:
SW9 9SL
*Please be advised that delivery charges are non-refundable
To return an order if you live outside the UK, please email [email protected]
*We cannot provide a free return label for international returns.
For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).