Delivery and Returns

Delivery Information

Dear customers, we are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible.

Our delivery partners are working as best they can to deliver within our usual timeframes, however, please be advised that orders can take up to 2 weeks or more in some cases to get delivered.

If you have received your tracking number, use the following link to find out more here.

We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected].

*Please note, our customer support team are dealing with a high volume of queries at present and as such our response timeframe will unfortunately be longer. We can assure you that all queries will be responded to so we kindly ask you not to send multiple emails.

Thank you for your patience and understanding.

Love, Tangle Teezer 

 

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For Tangle Teezer’s delivery and returns policies, read below.

 

STANDARD DELIVERY

US DELIVERY

US orders are sent from our distribution centre in Kansas via USPS 1st Class. Please allow approximately 7 to 10 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

Working days are Monday to Friday (excluding weekends and public holidays)

We offer FREE delivery on all US orders.

*Please be aware that due to COVID-19, deliveries may take longer than usual.

 

RETURNS

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre with a covering note explaining the reason for the return.

Please include your original order ID, email address and name so we can locate your order and process any applicable refunds. You can make a return to us for FREE using our online returns portal here.

For any further assistance on how to create a return, please email [email protected] 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).

 

RECYCLING RETURNS

You can send back your Tangle Teezer hairbrush, or ANY plastic hairbrush (we do not accept wooden brushes or boar bristles) for FREE, and we will send you a 15% Off discount voucher to use on your next online purchase.

For more information regarding how to make a recycling return please head to our Recycling page here.