Delivery and Returns

IMPORTANT CHRISTMAS UPDATE - Contacting Tangle Teezer 

At Tangle Teezer we love the festive season as much as you do which is why our head office and customer support team will be unavailable on the following days:

• 24th, 25th, 26th, 27th and 31st December

• 1st and 2nd January

This means any enquiries sent on the above dates will be responded to when our office is back open in the relevant timeframe where possible and we’ll be more than happy to assist you.

Thank you for your patience and understanding.

Wishing everyone a Merry Christmas and Happy New Year!

Love, Tangle Teezer

 

Delivery Information

Dear customers, we are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible.

Our delivery partners are working as best they can to deliver within our usual timeframes, however, please be advised that orders can take up to 2 weeks or more in some cases to get delivered.

If you have received your tracking number, use the following link to find out more here.

We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected].

*Please note, our customer support team are dealing with a high volume of queries at present and as such our response timeframe will unfortunately be longer. We can assure you that all queries will be responded to so we kindly ask you not to send multiple emails.

Thank you for your patience and understanding.

Love, Tangle Teezer 

 

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For Tangle Teezer’s delivery and returns policies, read below.

 

IMPORTANT INFORMATION - CHRISTMAS DELIVERY

We don’t want you to miss the last sleigh so please take a look at our shipping dates to place your orders in time for Christmas:

UK: 16th December

US: 16th December

EU & ROW: 6th December

 

STANDARD DELIVERY

US DELIVERY

US orders are sent from our distribution centre in Kansas via USPS 1st Class. Please allow approximately 7 to 10 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

Working days are Monday to Friday (excluding weekends and public holidays)

We offer FREE delivery on all US orders.

*Please be aware that due to COVID-19, deliveries may take longer than usual.

 

RETURNS

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.

So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:

  • Name
  • Order number
  • Return product code and quantity being returned of each item (you can find this on your invoice)
  • Reason for return

You can make a return to us for FREE using our online returns portal here.

For any further assistance on how to create a return, please email [email protected] 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).

 

RECYCLING RETURNS

You can send back your Tangle Teezer hairbrush, or ANY plastic hairbrush (we do not accept wooden brushes or boar bristles) for FREE, and we will send you a 15% Off discount voucher to use on your next online purchase.

For more information regarding how to make a recycling return please head to our Recycling page here.